Responding to a Permit Application
Responding to a Supplement Application
The final activity of the application process takes place when a Responder is alerted that all reviews are complete. A Responder can now build the response to alert the applicant team of the review results.
Note: A receiver is able to update Minimum Use Driveway (MUD) application data in the Driveway section of the Application Details Information area.
Respond to supplement applications following the same process steps unless noted otherwise.
Response to an applicant
1. Click Work Queue to locate applications assigned to you. Click the application number to open the Application Information screen.
2. Click the Action button dropdown and select Build Response. The application status changes from Under Review to Building Response.
Response Comments
3. On the Application Information screen, click Response Comments to view all comments reviewers added to the application. The Permit Conditions screen displays.
4. For Supplement applications click the Work Flow tab then click the Response Comments tab. The Permit Conditions screen displays.
5. Use the dropdown box in the Include column to select Yes or No as needed for each comment listed. Click Save.
6. Click Edit to add response comments as the Responder. Use the selection screen to select and apply comments.
7. After including or adding comments, click Save & Exit to return to the Application Information screen.
Response Conditions
8. On the Application Information screen, click Response Conditions to view all conditions reviewers added to the application.
9. Use the dropdown box in the Include column to select Yes or No as needed for each condition listed. Click Save.
10. Click Edit to add response conditions as the Responder. Use the selection screen to select and apply conditions.
11. After including or adding conditions, click Save & Exit to return to the Application Information screen.
Response Cover Letter
12. On the Application Information screen, click Response Cover Letter. The Build Cover Letter screen appears.
13. Click the Anticipated Response Status dropdown. Click the appropriate response.
14. Click the Response Letter dropdown. Click the type of cover letter. The standard text for the selected response letter appears in the Edit field.
15. Edit the text as needed. Be sure to fill in all missing information.
16. Click Save & Exit to return to the Application Information screen.
Permit Information
17. If a permit is issued, you must enter information from the printed permit, scan the permit and attach it before completing the response.
18. On the Application Information screen, click Permit Information. The Permit Information screen appears.
19. Enter the Permit Number and Supplement Number, if applicable.
20. Type the date or use the calendar to complete the Issued Date, Effective Date, Expiration Date, and Close-Out Date fields.
21. Click Save & Exit to return to the Application Information screen.
22. Click Attachments.
23. Click Add.
24. Select Approved Permit Files from the Document Type dropdown.
25. Type the Document Description.
26. Click Browse to locate and select the PDF file for the scanned permit.
27. Click Attach. The permit document is attached to the application.
28. Click Back.
Level of Effort
29. Click Level of Effort in the Workflow section. The Level of Effort screen appears.
30. Enter the total number of hours it took to complete the review.
31. Click Save & Exit. The Application Information screen appears.
Post Response
32. On the Application Information screen, click Response Letter. The Response Letter screen displays the final response letter. To change the letter, click Back to return to the Response Cover Letter screen and edit the letter as needed.
33. The Action menu contains the Approver option. If an Approver is needed for this application, click Approver. Use the selection list to apply an Approver for this application.
34. Click OK to forward the application to the Work Queue of the assigned Approver.
35. If no Approver is required, click Post Response. The system will prompt you for verification before posting the response.
36. After the response is posted, Emails will be generated to the applicant and review team.