Work Queue Screen

Work Queue Screen

The Work Queue screen displays all applications currently assigned to the user, based on user role and the application status. Highlighted applications in a work queue indicate that all reviewers below your review level have completed their reviews; now you can start your review.

PennDOT receivers, reviewers and approvers have access to Work Queue functions. When Work Queue is selected from the menu bar, all of the user's work queue options, based on the roles assigned to their user ID, display.

The Work Queue screen is divided in sections based on the current status of each application. Applications are sorted in ascending order by:

· Date submitted

· Review Status

· Application Number

Click a column heading to sort applications in ascending order. Click a second time to sort in descending order.

Click an application to start or resume the review process.

Four views of the Work Queue are available for selection using links in the My Work Queue menu. Each work queue view contains links to the remaining work queues.

My HOP/BOL Applications Work Queue displays permit and license applications and emergency permit certificates assigned to the logged-in user and provides links to access those applications. It also includes draft Emergency Permit Certificates and submitted requests for certificates for the Review Team member’s district.

Certification Requests include:

1. Submitted requests for a certificate in their district

2. Draft Emergency Permit Certificates, to be reviewed

Permit and License Applications, based on application status, include:

1. Draft applications created by that user or a receiver in their district

2. Submitted applications for a permit or license in their district

3. In-process permit and license applications assigned to the logged-in user

4. Permit and license applications that have been reviewed and are ready for a response

5. Permit and license applications that have a response that needs to be approved or authorized

6. Permits that have been conditionally approved and are waiting for response from the applicant

7. Licenses that have been conditionally issued and are waiting for construction to be completed

8. Permits that have been returned for revision and are waiting until an action is taken

My HOP/BOL Supplements Work Queue displays supplement applications assigned to the logged-in user and provides links to access those supplement applications.

Supplement Applications include:

1. Draft supplements created by that user or a receiver in their district

2. Submitted supplements for a permit or license issued in their district

3. In-process supplements assigned to the logged-in user

4. Supplements that have been reviewed and are ready for a response

5. Supplements that have a response that needs to be approved or authorized

6. Permit supplements that have been conditionally approved and are waiting for response from the applicant

My HOP Reimbursements and Inspections Work Queue displays draft and in-progress reimbursements, reimbursements ready for authorization or invoicing, and permits awaiting inspection or under inspection.

Reimbursements include:

1. Draft reimbursements created by that user or a user in their district

2. Reimbursements for a permit issued in their district that was submitted, i.e., Ready for Authorization

3. Reimbursements for a permit issued in their district that was approved, i.e., Ready for Invoice

· Under Inspection and Awaiting Inspection include:

1. Permits issued in their district that have an inspector assigned that are not yet closed out

2. Permits issued in their district that require continuous inspection but an inspector has not yet been assigned

My HOP PSA Work Queue displays project site activities that have been added but not reviewed. Work queues are district-specific. When an authorized user opens the PSA Work Queue, all PSAs that meet the following criteria display:

1. Status: Draft, Awaiting Approval/Review or In Process

2. District: District of the currently logged in user

Application Assignment

When applications are submitted, they are assigned to user work queues based on the current status. A user's Work Queue displays only applications that are available to a user, based on the user's role and/or agency and the current application status.

· Submitted applications are assigned to the County or District Receiver when the county or district code on the application matches the receivers assigned code. If an application is unassigned, the receiver can open the application and assign it.

· Received status indicates that the receiver has been assigned but the receiver has not assigned a reviewer. The receiver must assign at least one Level 1 reviewer (County, District, Central Office or Federal) to the application.

· Under Review status indicates that at least one reviewer has been assigned and the reviewer has not completed reviewing the application (The Review Status cannot be Complete, Mark Complete or Withdrawn.) After all reviewers have completed the review process, the application is moved to Pending Response status.

· Pending Response status indicates that the application has been assigned to a District Responder or Approval and the response is not complete. If an application is unassigned, the responder can open the application and assign it.

· Building Response status indicates that as a Responder, the logged in user has begun to review comments and conditions and is preparing to select a response to the Applicant.

· Conditional Approval status indicates that the permit must be recorded with the County as a legal document before it can be issued.

Navigation

Applications Work Queue: Login > Applications Portal or EPS screens > Work Queue>My HOP/BOL Applications Work Queue

Supplements Work Queue: Login > Applications Portal or EPS screens > Work Queue>My HOP/BOL Supplements Work Queue

Reimbursements Work Queue: Login > Applications Portal or EPS screens > Work Queue>My HOP Reimbursements and Inspections Work Queue

PSA Work Queue: Login > Applications Portal or EPS screens > Work Queue>My HOP PSA Work Queue