Using the Work Queue

Your Work Queue is personalized for your user ID and your ePermitting role. Assigned tasks are stored in the work queue for easy access.

Some work queue tasks are available to multiple people with the same role, such as Receivers. When you select the task, it becomes assigned to you.

For PennDOT users, a Work Queue button appears at the top of all ePermitting screens.

To select tasks from the Work Queue:

1.      Click Work Queue to view your assigned and in-process tasks. The My Applications Work Queue screen contains links to two types of applications: permit applications and supplement applications. Clicking one of the links displays basic details for all tasks assigned to you for that type. Depending on your role(s), the types of tasks are separated by the status and activity required (green bars).

2.      Click any column heading to sort the list and locate tasks quickly.

3.      Click the Application number to open the Application Information screen.

When you open an application in the Work Queue, the Action menu contains one or more options that can be performed at the current step.

After you perform your work on the application, simply click the Action button and click the action you wish to perform.

The links on the Application Information screen change, depending on the application's status and the work to be performed based on your role.