Help with Customer Information Management System (CIMS)
PennDOT is committed to resolving any questions or issues you may encounter while using the Customer Information Management System (CIMS. Therefore, it is important that your first contact be the correct one. As always, for answers to how to questions, consult the ePermitting help file before calling your district contact.
· If the contact is the District Permit Manager, you will receive help faster by contacting them rather than calling the help desk.
· If you encounter a problem when logging in or if CIMS quits working while you are using it, your contact should be the appropriate help desk, as these are issues the District Permit Manager cannot resolve.
To ensure that you get the assistance you need and as quickly as possible, please follow these simple steps:
1. Locate the type of problem you are having on Problem Types list below.
2. Identify who to contact for that problem type.
|
PROBLEM TYPES |
CONTACT |
|
General Help Information |
EPS Online Help |
|
ePermitting Data Corrections, Business Process, |
|
|
Data Correction |
District Permit Manager(s) (see permit manager contact list below) |
|
ePermitting business process questions |
|
|
Identifying work locations and descriptions |
|
|
All ePermitting system function related questions |
|
|
File Attachments: Policy, Attach, Find, Change |
|
|
ePermitting System Errors |
|
|
System Down |
PennDOT IT Service Desk 717-783-8330 Toll Free 855-783-8330 |
|
Web Page Not Found |
|
|
ePermitting Security and Registration Issues |
|
|
ePermitting Login/ User ID / Password |
PennDOT IT Service Desk 717-783-8330 Toll Free 855-783-8330 NOTE: Because BPID roles, passwords, etc. are administered through the ECMS 2 legacy system, which is only compatible with Internet Explorer (IE), users must use IE for these support functions. |
|
Security Roles: Add/Edit/Delete/Change |
|
PennDOT District Permit Manager Contacts
|
District |
Permit Manager/Contact |
Phone # |
|
Counties Supported |
|
1-0 |
Andy Boland |
814-678-7156 |
jboland@pa.gov |
Crawford, Erie, Forest, Mercer, Warren, and Venango |
|
2-0 |
Ryan Coudriet |
814-765-0512 |
rycoudriet@pa.gov |
Cameron, Clearfield, Centre, Clinton, Elk, Juniata, McKean, Mifflin, and Potter |
|
3-0 |
Michael Benson |
570-368-4277 |
micbenson@pa.gov |
Bradford, Columbia, Lycoming, Montour, Northumberland, Snyder, Sullivan, Tioga, and Union |
|
4-0 |
Jeremiah Gonzalo |
570-963-4067 |
jgonzalo@pa.gov |
Lackawanna, Luzerne, Pike, Susquehanna, Wayne, and Wyoming |
|
5-0 |
Ray Boretski |
610-871-4465 |
rboretski@pa.gov |
Berks & Schuylkill |
|
Melissa Maupin |
610-871-4466 |
mmaupin@pa.gov |
Carbon & Monroe |
|
|
Marah Haddad |
610-871-4467 |
mhaddad@pa.gov |
Lehigh & Northampton |
|
|
6-0 |
Anthony Antonelli |
610-205-6790 |
anantonell@pa.gov |
Bucks and Montgomery, Chester, Delaware, and Philadelphia |
|
8-0 |
William Warden |
717-705-0925 |
wilwarden@pa.gov |
Adams, Cumberland, Dauphin, Franklin, Lancaster, Lebanon, Perry, and York |
|
9-0 |
Rodney Hill |
814-696-7260 |
rodhill@pa.gov |
Bedford, Blair, Cambria, Fulton, Huntingdon, and Somerset |
|
10-0 |
Thomas Williams |
724-357-2831 |
thomaawill@pa.gov |
Armstrong, Butler, Clarion, Indiana, and Jefferson |
|
11-0 |
Michael Simmons |
412-429-4879 |
micsimmons@pa.gov |
Allegheny, Beaver, and Lawrence |
|
12-0 |
Bill Krichbaum Bill Johnson |
724-439-7310 724-439-7228 |
wkrichbaum@pa.gov wilhjohns@pa.gov |
Fayette, Greene, Washington, and Westmoreland |